Cisco CCNA Collaboration (Voice & Video)

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

CCNA Collaboration certification is for network video engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications.

 

CCNA Collaboration

CCNA Collaboration – 210-060 CICD – Implementing Cisco Collaboration Devices Exam Details

1.0 Describe the Characteristics of a Cisco Unified Communications Solution 

1.1 Describe the Cisco Unified Communications components and their functions

1.2 Describe call signaling and media flows 

1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices 

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2.2 Create or modify user accounts for Cisco Unified Communications Manager 

2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

2.4 Create or modify endpoints for Cisco Unified Communications Manager

2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

2.6 Describe how calling privileges function and how calling privileges impact system features 

2.7 Create or modify directory numbers 

2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

2.9 Enable end users for Cisco Unified IM and Presence

2.10 Verify user features are operational 

3.0 Configure Voice Messaging and Presence 

3.1 Describe user creation options for voice messaging 

3.2 Create or modify user accounts for Cisco Unity Connection

3.3 Describe Cisco Unified IM and Presence 

3.4 Configure Cisco Unified IM and Presence 

4.0 Maintain Cisco Unified Communications System 

4.1 Generate CDR and CMR reports

2.7 Create or modify directory numbers 

4.2 Generate capacity reports 

4.3 Generate usage reports 

4.4 Generate RTMT reports to monitor system activities

4.5 Monitor voicemail usage 

4.6 Remove unassigned directory numbers 

4.7 Perform manual system backup

5.0 Provide End User Support  

5.1 Verify PSTN connectivity

5.2 Define fault domains using information gathered from end user 

5.3 Troubleshoot endpoint issues 

5.4 Identify voicemail issues and resolve issues related to user mailboxes

5.5 Describe causes and symptoms of call quality issues

5.6 Reset single devices 

5.7 Describe how to use phone applications 

CCNA Collaboration – 210-065 CIVND – Implementing Cisco Video Network Devices Exam Details

1.0 Video Concepts

1.1 Describe the functional components of video solutions 

  • 1.1.a Provisioning and scheduling Management 
  • 1.1.b Video compositing  
  • 1.1.c Streaming video  
  • 1.1.d Recording and storage  
  • 1.1.e Media players  
  • 1.1.f Media convergence  
  • 1.1.g Media managements  
  • 1.1.h Video convergence  

2.0 Endpoint Configuration 

2.1 Describe video product models

  • 2.1.a Mobile devices 
  • 2.1.b Desktop systems 
  • 2.1.c Multi‐purpose systems 
  • 2.1.d Surveillance cameras and encoders 
  • 2.1.e Immersive systems 
  • 2.1.f Peripherals and add-ons 
  • 2.1.g Cabling connections 
  • 2.1.h Digital media players

2.2 Describe environment recommendations 

  • 2.2.a Room lighting recommendations 
    •        
  • 2.2.b Room acoustics recommendations 
    •       
  •  2.2.c Room power recommendations 
    •       
  •  2.2.d Room HVAC recommendations 
    •      
  •  2.2.e Room materials (windows, floor material, wall material, etc.) 
    •      
  •  2.2.f Room size and background wall 
    •      
  •  2.2.g Viewing distance 
    •      
  • 2.2.h Physical security recommendations 

2.3 Implement desktop endpoints and surveillance cameras

   
  • 2.3.a Network settings 
  • 2.3.b GUI interface and CLI 
  • 2.3.c Control plane 
  • 2.3.d Cables 
  • 2.3.e Test call 
  • 2.3.f User acceptance test
    •  
  • 2.3.g Microphone calibration 
  • 2.3.h Camera calibration 
  • 2.3.i Media playback on PCs

2.4 Describe features and functions

  • 2.4.a Auto collaboration 
  • 2.4.b MCU capabilities versus TelePresence Server 
  • 2.4.c Audio add in 
  • 2.4.d PIP 
  • 2.4.e FECC 
  • 2.4.f Resolution setting 
  • 2.4.g Multi way vs multi-site 

3.0 Troubleshooting and Support 

3.1 Describe troubleshooting methodologies 

3.2 Identify endpoint issues

  • 3.2.a Cabling 
  • 3.2.b Peripherals 
  • 3.2.c Network connectivity 
  • 3.2.d Registration 
  • 3.2.e Call setup 
  • 3.2.f Media quality 
  • 3.2.g Mid call feature issues 

3.3 Collecting system information 

  • 3.3.a Logs 
  • 3.3.b Status 

3.4 Manage configuration 

   
  • 3.4.a Backups 
  • 3.4.b Restore 
  • 3.4.c Reset to defaults 
  • 3.4.d Password recovery 

3.5 Implement key CLI commands

3.6 Monitor events and alerts 

4.0 Conferencing Concepts 

4.1 Describe multi-point control units 

4.2 Describe conferencing features 

  • 4.2.a Switching and layout options 
  • 4.2.b Cascading 
  • 4.2.c Conferencing add-ons 

4.3 Describe scheduling vs adhoc vs on demand features

Our belief is in learning and our goal is to deliver knowledge and skills to you, during our training. Our course duration is structured to provide you with the best chance to learn, develop and prepare for the industry. Below are our course duration options:

  • Quick Refresh - 7 days (7 hours a day)
  • Entry - 10 days (7 hours a day)
  • Advanced - 15 days (7 hours a day)
  • Cisco CCNA Collaboration Devices (CICD)- Exam Preparation Special Class - 2 days (4 hours a day)
  • Cisco CCNA Collaboration Devices (CICD) - Exam Preparation Special Lab Class - 2 days (4 hours a day)
  • Cisco CCNA Collaboration Video Network Devices (CIVND) - Exam Preparation Special Class - 2 days (4 hours a day)
  • Cisco CCNA Collaboration Video Network Devices (CIVND) - Exam Preparation Special Lab Class - 2 days (4 hours a day)

Course Training Fees

  • Cisco CCNA Collaboration - Quick Refresh - $849
  • Cisco CCNA Collaboration - Entry - $1599
  • Cisco CCNA Collaboration - Advance - $1999
  • Cisco CCNA Collaboration Devices (CICD) - Exam Preparation Special Class - $179
  • Cisco CCNA Collaboration Devices (CICD) - Exam Preparation Special Lab Class - $199
  • Cisco CCNA Collaborationn Video Network Devices (CIVND) - Exam Preparation Special Class - $179
  • Cisco CCNA Collaboration Video Network Devices (CIVND) - Exam Preparation Special Lab Class - $199

Course Timings:

  • Week Nights (Mon-Tue) - 6pm to 9:30pm
  • Week Nights (Wed-Fri) - 6pm to 9:30pm
  • Week End - Saturday/Sunday - 10am to 6pm

Course Dates

Quick Refresh (4 days)
Entry (6 days)
  • Week Night (Mon-Tue)
Advanced (8 days)
Exam Preparation (3 days)
Industy Ready (12 days) - Inquire
Home Training (6 days) - Inquire

Benefits of doing course with Entrada

  • Learn from Industry experts - 6+ years experienced trainers
  • We prepare you for the industy
  • Focus on building skills & knowledge base
  • Real-world production examples
  • Practice labs that take you from the beginners level to medium-large size environment networks
  • Hands on experience
  • Best price gurantee - If you find a competitor's lower price on the same course, we'll beat it by 5%

Plus it includes 4-6 hours special exam preparation session for FREE

Our Learning Site

  • Classroom capacity 20-25 people
  • Learning Technolgoies - White Board, Presentation and Digital Learning technology
  • Free Wi-Fi Internet Access
  • Free onsite parking available
  • Within 500 mtrs of Metro Stations and less than 350 mtrs of Bus/Tram stops
  • Sites - St Kilda Road & Glen Waverley

Exam Overview

Exam - Implementing Cisco Collaboration Devices (CICD)

This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Exam - Implementing Cisco Video Network Devices (CIVND)

This exam tests a candidate's knowledge of and skills to implement various Cisco Video endpoints in converged Cisco video infrastructures. It also tests a candidate's ability to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco business video solution architectures.

Exams:

Prerequisite Skills and Requirements

There are no prerequisites for CCNA Collaboration certification.

  • 210-060 CICD - Implementing Cisco Collaboration Devices (CICD)
    • Exam Number: 210-060 CICD
    • Associated Certifications: CCNA Collaboration
    • Duration: 75 minutes (55 - 65 questions)
  • 210-065 CIVND - Implementing Cisco Video Network Devices (CIVND)
    • Exam Number: 210-065 CIVND
    • Associated Certifications: CCNA Collaboration, Cisco Video Network Specialist
    • Duration: 75 minutes (55 - 65 questions)

CCNA Collaboration Certification is valid for three years

Questions Type:

  1. Multiple-Choice, Single Answer
  2. Multiple-Choice, Multiple-Answer
  3. Drag & Drop
  4. Fill-in-the-Blank
  5. Router Simulation
  6. Testlet
  7. Simlet

Why you should do Cisco CCNA Collaboration:

  • You’ll Be Certified by the Networking Leader
  • Certification Is the Foundation That Networking Careers Are Built Upon
  • Certification Gives You More Career Options
  • Certification Prepares You for Network Evolution in the Digital Era
  • Certification Keeps You Current on All the Latest Technology Changes
  • Certification Helps You Stand Out with Your Employer
  • Certification Helps You Learn from Your Peers
  • Certification Gives You a Full Range of Training Options
  • Certification Helps Increase Your Paycheck
  • There Is Value in Recertification